Case study · Hatton Garden, London
How a Hatton Garden jeweller put its whole business in one system.
Our founding client is a high-end jeweller in London’s historic jewellery quarter — bespoke diamond commissions, fine pieces, repairs and aftercare for discerning clients. Caratel began life as the system we built alongside them, shaped daily by a real shop floor.
In keeping with the discretion of the trade, our client’s name is withheld — a private reference is available on request.
The challenge: a business too specific for generic software
Like most independent jewellers, this business doesn’t fit a standard till. A single bespoke commission involves a quotation, stone and metal specifications, a deposit, staged payments, a final invoice and years of aftercare. Repairs move through the workshop on their own timeline. Gold and jewellery bought in from the public carry compliance obligations that a receipt roll can’t satisfy.
Running that on spreadsheets, paper dockets and disconnected tools meant no single view of the customer, no reliable audit trail, and hours of manual work to answer simple questions — what’s owed, what’s in the workshop, what did we make this month.
The solution: one system, built at the counter
Instead of bending a generic EPOS to the trade, the system was designed around the jeweller’s actual workflows — and refined in daily use at the counter and the bench:
- Guided order wizard — from customer to confirmation for stock pieces and full bespoke commissions, with stones, metals and specifications recorded properly.
- Quotations that convert — a quote becomes a firm order in one step, no re-keying.
- Deposits & staged payments — every payment tracked against the order, balances always current.
- Repairs workshop — every job tracked from intake to collection, invoiced on the same unified sequence as sales.
- Buy-ins with compliance built in — KYC disclaimers and purchase agreements generated, emailed to the customer and archived automatically.
- Automated aftercare — resize and inspection reminders go to clients on the shop’s own schedule, without anyone keeping a diary.
The result: the whole shop, answerable in seconds
Today the entire customer and stock lifecycle — quotation, order, payments, invoice, repairs, credit notes, maintenance — lives in one place, with a 360° history behind every client and an audit trail behind every transaction.
- One screen replaces the patchwork of spreadsheets, paper dockets and ledger books.
- Eleven built-in reports — profit & loss, cash flow, inventory valuation, sales performance — one click away instead of a weekend of spreadsheet work.
- Compliance takes care of itself — disclaimers emailed and archived on every sale and buy-in, automatically.
- Security fit for the trade — access restricted to the shop’s own premises by IP, with two-factor authentication and full login history.
Why this matters for your shop
Caratel isn’t a generic system with a jewellery skin. It is the same platform that runs a demanding Hatton Garden business every day — now available for yours, fully managed, under your own branding, with your own private database.
Your shop could be the next case study.
Book a 30-minute demo and we’ll walk you through a sale, a repair and a buy-in — with your shop’s own name and branding loaded live.
hello@caratel.co.uk · London